Privacy Policy MOH88 – How We Protect Your Personal Data

Welcome to the MOH88 Privacy Policy. This document explains how MOH88 ("we", "the Platform", or "MOH88") collects, uses, stores, protects, and in certain circumstances discloses your personal information when you use our online betting platform at moh88.xyz.

MOH88 is an online betting platform designed specifically for users in Malaysia, offering slots, Live Casino, EPL and Malaysia Super League football betting, poker, table games, virtual sports, and lottery. All data processing activities described in this policy are subject to Personal Data Protection Act (PDPA) 2010 Malaysia.

This Privacy Policy applies to all users of the MOH88 platform, including website visitors, registered members, and former members whose data is still retained within the stipulated retention period. By using the MOH88 platform, you acknowledge that you have read and understood this policy.

MOH88 only collects personal data that is strictly necessary to operate our services safely, fairly, and responsibly. The categories of data we collect are as follows:

MOH88 do not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless required by law for financial compliance purposes.

Personal data collected by MOH88 is used exclusively for the following purposes – we will not use your data for anything outside this list without prior notice and your consent:

• Account management: Creating and managing your MOH88 account, verifying your identity during login, and processing account-related requests such as password changes or information updates.
• Financial transaction processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX; processing winnings withdrawals to your bank account or e-wallet; maintaining transaction records for account and compliance purposes.
• Gaming service provision: Enabling you to access and play all games on MOH88, including slots, Live Casino, Sports Betting, poker, table games, Virtual Sports, and lottery.
• Security & fraud prevention: Detecting and preventing fraudulent activity, money laundering, duplicate accounts, and platform abuse. MOH88 uses activity pattern analysis to identify unusual behaviour.
• Legal compliance: To fulfil legal obligations relating to financial compliance, anti-money laundering (AML), and Know Your Customer (KYC) requirements set by the relevant authorities.
• Customer support: Responding to enquiries, resolving complaints, and providing technical support to users via live chat, WhatsApp, and email.
• Promotional communications: Sending you information about MOH88 bonuses, promotions, and the latest offers — only if you have consented to receive them. You may opt out of these communications at any time.
• Platform improvements: Analysing aggregated, anonymised usage patterns to improve the performance, interface design, and overall user experience of the MOH88 platform.
• Responsible gaming: Monitoring betting patterns to identify warning signs of problem gambling and reaching out to users with appropriate support resources when necessary.

Under Malaysia's PDPA 2010, MOH88 processes your personal data on the following legal bases, depending on the purpose of processing:

• Consent: When you register a MOH88 account, you provide consent for the data processing required to operate the platform's services. For marketing communications, we require separate consent, which you may withdraw at any time.
• Contractual necessity: Financial and transaction data processing is necessary to fulfil the service contract between you and MOH88 — that is, to enable you to make deposits, play, and withdraw winnings.
• Legitimate interest: MOH88 has a legitimate interest in processing certain data for platform security, fraud prevention, and internal analytics purposes, in ways that do not affect your fundamental rights.
• Legal obligation: Certain data processing is required by Malaysian law in relation to financial compliance, AML, and KYC. We have no discretion to opt out of processing this data where it is mandated by law.

MOH88 takes a very strict approach to data sharing. We do not sell, rent, or disclose your personal data to third parties for their own marketing purposes.

However, there are limited situations where MOH88 may share data with certain parties, subject to strict safeguards:

• Trusted service providers: MOH88 works with a number of third-party service providers who assist in operating the platform — including payment processing providers, game platform providers (Pragmatic Play, Evolution Gaming, etc.), and technology infrastructure providers. All such parties are bound by strict confidentiality agreements and are only permitted to use shared data for the specific service purposes defined.
• Legal authorities: MOH88 will disclose personal data when required to do so by a court order, warrant, notice from a relevant authority, or other valid legal requirement. In such cases, we will endeavour to notify you in advance unless prohibited from doing so by law.
• Business transfer: If MOH88 undergoes any business restructuring, merger, or acquisition, user data may be transferred to the succeeding entity subject to the same or stricter privacy protections. Users will be notified within a reasonable timeframe before any such transfer takes place.
• With your consent: MOH88 may share your data with other parties for other purposes if you have provided clear written consent for such sharing.

MOH88 invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we have implemented cover multiple layers of protection:

• Encryption in transit: All data transmitted between your browser or app and MOH88's servers is encrypted using TLS 1.3 with 256-bit SSL certificates. This means your information – including login credentials and financial transactions – cannot be read or intercepted by third parties while in transit.
• Encryption of stored data: Sensitive data such as passwords (stored as irreversible hashes), bank account numbers, and financial information is encrypted at rest in our database using industry-standard encryption algorithms.
• Internal access controls: Access to users' personal data within MOH88 is restricted to staff who genuinely require it to carry out their duties (need-to-know principle). All access is logged and audited on a regular basis.
• Financial data segregation: User funds are held in accounts fully segregated from the company's operational funds, providing an additional layer of protection for your money.
• 24/7 security monitoring: MOH88's security monitoring system operates around the clock to detect suspicious activity, intrusion attempts, or anomalies that may indicate a security incident.
• Regular penetration testing: MOH88 conducts regular independent security audits to identify and address any vulnerabilities in our infrastructure before they can be exploited.
• Two-factor authentication (2FA): Users are encouraged to enable two-factor authentication on their MOH88 account as an additional security layer to guard against unauthorized access, even if your password is compromised.

While MOH88 takes all reasonable steps to protect your data, no security system can be guaranteed 100% foolproof. We encourage you to take personal precautions as well, such as using a strong, unique password and never sharing your login credentials with anyone.

MOH88 does not retain your personal data for longer than is necessary for the stated purposes or as required by law. Our retention policy is as follows:

• Active account data: For as long as your account remains active and you continue to use the MOH88 platform, your account data will be retained to enable you to access our services.
• Financial transaction data: Records of deposit, withdrawal, and financial activity transactions are retained for a minimum of seven (7) years in accordance with Malaysian accounting law and financial compliance requirements.
• Data after account closure: When you close your MOH88 account, your identifying and account data will be deleted or anonymised within 90 days, except for data that must be retained for legal purposes such as financial transaction records.
• KYC Data: Identity verification documents submitted for KYC purposes are retained for the period prescribed by applicable AML legal requirements, typically five (5) to seven (7) years.
• Communication data: Live chat conversation records and customer support emails are retained for two (2) years for quality assurance and dispute resolution purposes.
• Cookie data: Session cookies are deleted when you close your browser. Persistent cookies expire according to the duration set for each cookie type, typically ranging from 30 days to 12 months.

MOH88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored in your browser that allow the platform to remember your preferences and settings.

Types of cookies we use:

• Essential cookies: These cookies are required for the platform to function properly. They manage your login session, maintain security, and enable the platform's core features to operate. These cookies cannot be disabled without affecting platform functionality.
• Functional cookies: These cookies remember your preferences such as language, display settings, and game selections so you don't have to reconfigure them each time you return to the platform.
• Analytics cookies: MOH88 uses analytics cookies to understand how users interact with the platform — which pages are most visited, common navigation paths, and technical performance. All analytics data is collected in aggregate and anonymised form.
• Security cookies: These cookies help detect suspicious activity, prevent fraud, and protect your account from unauthorised access.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the MOH88 platform. For guidance on managing cookies in your preferred browser, refer to your browser's help documentation.

Under Malaysia's PDPA 2010 and our Privacy Policy, you have the following rights regarding the personal data held by MOH88. You may exercise any of these rights by contacting us at support@moh88.xyz:

MOH88 is a platform restricted to individuals aged 21 and above. We do not accept registrations from, nor do we knowingly collect personal data from, individuals under the age of 21.

Should we discover or have reason to believe that personal data belonging to a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account. If you believe your child has registered a MOH88 account without your consent, please contact us immediately at support@moh88.xyz.

The MOH88 platform includes games and services provided by third-party suppliers such as Pragmatic Play, Evolution Gaming, PG Soft, and others. When you play their games, you may interact directly with those suppliers' systems.

These third-party game providers have their own privacy policies. MOH88 is not responsible for the privacy practices of these third parties. However, we ensure that all providers working with MOH88 meet data protection standards comparable to our own before they are permitted to operate on the platform.

Game data generated while you play third-party games within the MOH88 platform is processed in accordance with this Privacy Policy. Data that may be shared with game providers is limited to what is necessary to operate the games and prevent fraud.

MOH88 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When we make material changes to this policy, we will:

• Updating the "Updated" date at the top of this document
• Displaying a clear notice on the MOH88 platform to inform users of the changes
• Sending a notification to your registered email address for any significant changes, at least seven (7) days before those changes take effect

Continued use of the MOH88 platform after the effective date of any privacy policy amendment will be considered acceptance of the updated terms. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding MOH88's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:

• Email: support@moh88.xyz — please use "Data Privacy Request" as your email subject for faster processing
• Live Chat: Via the chat icon within the MOH88 platform — please state that your request relates to data privacy
• WhatsApp: Via the MOH88 customer support number listed on the platform

MOH88 is committed to responding to all privacy-related enquiries and requests within 21 business days of receipt. For more complex requests, we will notify you if additional time is needed and provide a realistic estimated timeframe.

If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory authority in your country.